Returns & Exchanges Policy
At INGCO Philippines, we are committed to ensuring your hardware and home improvement projects are successful. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 7 days of receipt, provided they are in original packaging and unused condition.
Initiate Request
Contact our customer support team or visit our online portal with your order number and proof of purchase to start the return process.
Quality Assessment
Our technicians will review your request and photos to ensure the tool meets our return criteria regarding usage and physical condition.
Package and Ship
Securely pack the item in its original INGCO box including all accessories and manuals, then ship it back to our central warehouse or drop it off at a designated service center.
Refund or Replacement
Once the inspection is complete, we will process your full refund to the original payment method or dispatch your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing