Frequently Asked Questions
Everything you need to know about shopping for INGCO professional tools in the Philippines.
What is the standard delivery timeframe for orders within the Philippines?
For Metro Manila and nearby provinces, delivery typically takes 2-4 business days. For provincial orders in Luzon, Visayas, and Mindanao, please allow 5-10 business days depending on your specific location.
Do INGCO power tools come with a warranty?
Yes, all INGCO power tools come with a limited 6-month warranty covering manufacturing defects. Please keep your official receipt and warranty card to facilitate any service claims at our authorized service centers.
What payment methods do you accept?
We accept various payment options including Cash on Delivery (COD), GCash, Maya, Credit/Debit cards (Visa/Mastercard), and Dragonpay for secure online bank transfers.
Can I return a product if it is defective or the wrong item was sent?
Absolutely. We offer a 7-day return policy for items that are defective upon arrival or incorrectly shipped. Items must be in their original packaging with all accessories included.
Are your products authentic INGCO brand?
Yes, INGCO Philippines only sells 100% authentic and original products. We are an authorized distributor, ensuring you receive high-quality professional tools and genuine spare parts.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email and SMS notification containing a tracking number and a link to our courier partner's tracking portal.